The digital revolution is impacting every industry, affecting the way companies service customers, manage operations, engage with their workforce, and remain competitive. According to IDC analysts, within the next two years, two-thirds of Global 2000 enterprise CEOs will have a digital transformation at the center of their corporate strategy. This creates tremendous challenges and opportunities for every organization in the enterprise.
I was delighted to sit down recently with Sutherland’s Tim Leger, SVP Finance Transformation Practice, to discuss the impact a digital enterprise will have on the CFO, as well as the entire finance organization.
Tim has over 25 years’ experience in the Business Process Services (BPS) industry and is at the very forefront of transforming finance operations in this digital era.
Join us as we discuss the era of what he calls intelligent digital processes.
SC: Every business journal you read today talks about need for an enterprise to accelerate their digital transformation. In your discussions with CFOs, what importance do they place on becoming a digital enterprise, and what is the main benefit they are looking to achieve?
TL: Today, companies are at various stages in their digital journey. In my conversations with CFOs, they unanimously recognize that completing their digital transformation is fundamental to their growth, and even their survival. They see the pace of change accelerating, and they cannot afford to be left behind. Gartner predicts that firms that have not yet started a digital transformation will not perform in the top quartile for productivity and operating profit by 2020.
CFOs absolutely understand the importance of becoming a true digital enterprise. They view the finance organization playing a major role. More importantly, they see this as a catalyst to transform their enterprise business processes. However, the majority are struggling to sort through the hype vs reality in how to digitally disrupt the business without impacting operations that, for the most part, are still running on legacy platforms. There are a host of automation software and platforms available to support their journey, but many admit they are a bit overwhelmed and not sure where to start. Continue reading